Policies

100% SATISFACTION GUARANTEE

We stand behind everything we sell. We try extra hard to find the right item for you ahead of time so that your don't have to make a second trip for a return. However, if for any reason you are not satisfied with your purchase, simply return the item within 30 days. Item(s) must be in new condition, in original packaging and be accompanied by a receipt. If it is a returnable item we will replace it or give you a refund. Please read "Returns" below for more information. Bikes, Tubes, Car Racks, Books, Periodicals and Closeout items are non-returnable. Special orders are not returnable, and payment is non-refundable. Thank you for your understanding.

IN-STORE PICKUP

Most orders are processed by 4:00 pm the same day if received by 11:00 am (Tuesday through Saturday) and item is in stock. Orders placed after 11:00 am or on the weekend may be ready the next day if item is in stock. Special orders and Items from the warehouse may take longer (2 to 7 days) before being ready to pick up. You will be notified by e-mail and/or phone when your order is ready for pickup--please make sure to leave a valid daytime phone number.

Ground Shipping (Free Freight at $300) *

Bicycles must be picked up at the store in Pleasanton, CA.  Items that are available for ground shipping fall into 2 categories.  In-stock means that you will receive the item in approximately 2-7 days.  Items that ship from our warehouse usually arrive within 7 - 10 days.  You will be notified if there are any delays outside these parameters.  Please be sure of sizing and other variables as there is a 50% restock fee for any orders placed online that are returned.  Customer is responsible for shipping in both directions for any items returned or exchanged.  You may only return a shipped item after you have requested and received an RA# by email.  Any items shipped without an RA# will be refused. 

 *Heavy or Oversize items may have additional shipping charges shown at time of checkout.

RETURNS

Merchandise brought back that appears used is not returnable. (Labor fees are not refundable, i.e., custom built wheels.) Item must be in original condition and must be accompanied by a receipt. Items must be returned within 30 days of original purchase. A fifty percent (50%) restock fee applies to items purchased from the warehouse catalog. A 15% restock is applied to any bicycle layaway that is cancelled for any reason. Frames, Forks and Bikes are non-refundable purchases. They may be replaced if found to be defective within 30 days. Manufacturer warranties apply to all products purchased. Contact us for any questions you may have. Thank you for your cooperation.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.